At Lopalmed, we understand how important it is for you to receive your order on time. All our packages are shipped within 1-2 business days. If your package has not arrived, please follow our guidelines:
If your order was placed more than 14 days ago
If it has been more than 14 days since you placed your order and your package has not arrived, we will resend your order. All our packages are shipped within 24 hours, but sometimes there may be issues with DHL, the courier service we use. Please send us a message via the contact form so we can review the order and, if necessary, resend it.
If your order was placed less than 14 days ago
If it has been less than 14 days since you placed your order, we ask for your patience. Lopalmed ships all packages within 1-2 business days, but sometimes there may be delays with DHL. This can be especially true during peak times such as the holiday season or when there is high shipping volume. If your package has not arrived 14 days after you placed your order, please contact us via the contact form with your order number.