At Lopalmed, we strive to provide our customers with the best products and service. Below, you'll find all the important information about our exchange and return policies.
Exchange for Opened Products
Our products are hygiene products, and for this reason, we regret that we cannot accept opened items for return. It is in our utmost interest to ensure that all our customers receive products of the highest and safest quality. Therefore, we cannot offer a refund for opened products. You can find further information about our return conditions in our return policy here.
Exchange for Unopened Products
We understand that there may be times when you need to return a product. If you wish to send back an unopened product within the 14-day cancellation period, you can do so. Please note that you are responsible for the cost of returning the item.
Upon receipt and inspection of the product for completeness and intactness, we will refund your purchase price. You can find all the information about the return here.
Exchange Due to Dissatisfaction
We are committed to ensuring our customers are satisfied with our products. However, if you are dissatisfied, we would like to draw your attention to our return policy. Unfortunately, no refund is possible for opened items as these are hygiene products. You can find further information about the return here.
We value you as our customer and want you to be satisfied with your purchase from Lopalmed. If you have further questions or concerns, please do not hesitate to contact us.